Effective Date: 22^nd July 2025

Travis Corich Coaching (ABN 14 738 073 157) (“we”, “us” or “our”) respects your right to privacy and is committed to safeguarding the personal information of our clients, customers, and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, both within Australia and internationally, and outlines your rights under Australian law. By using our services or website, you agree to the terms of this Privacy Policy.

What is Personal Information?

Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable. In practical terms, this includes details such as your name, address, email address, telephone number, and any other information by which you can be identified. It may also include opinions about you and preferences you provide, as well as information related to your use of our website or services (for example, your interactions with us or our online platforms).

Anonymity and Pseudonymity

Where possible, you have the option to interact with us anonymously or under a pseudonym. For example, you may browse our website without submitting your name or make general inquiries without identifying yourself. However, for many of our services – such as coaching sessions, course enrolments, or product purchases – we need certain personal details to fulfill your request. If you choose not to provide required personal information, we may not be able to provide the full range of services or respond to you effectively. We will inform you when personal information is necessary so you can make an informed choice.

Personal Information We Collect

We only collect personal information that is reasonably necessary for our business activities as a life coaching, executive coaching, and mentoring service provider, or as required by law. The types of personal information we may collect include:

Contact Information: Your name, email address, phone number, postal or business address, and other contact details.

Identity and Profile Information: Details such as your occupation, organization or company (if relevant), and any other information you provide about yourself (for example, in intake forms or coaching questionnaires).

Service-Related Information: Information relating to the services you seek from us, such as notes from coaching sessions (including information you share about your goals, challenges, or personal circumstances), responses to coaching exercises or course materials, and feedback you provide. This may include sensitive information (e.g. information about your health or personal life) if you choose to share it with us during coaching. We only collect sensitive information with your consent and will use it solely for the purpose for which you provided it (e.g. to tailor our coaching to your needs).

Payment and Transaction Information: If you purchase coaching packages, online courses, or digital products, we (or our third-party payment processors) collect information necessary to process the transaction. This may include billing name, billing address, and payment details (such as credit card information). Note that we typically use secure third-party payment services, so we do not store your full credit card details on our own systems.

Online Account and Course Data: If you register an account on our website or learning platform (for example, to access online courses or digital products), we collect the username, password, and other registration details. We also maintain records of your enrolment and progress in any courses or programs you undertake.

Communication Records: Copies of communications we have with you. For example, emails, text messages, chat logs, or notes from phone calls relating to coaching or customer support.

Newsletter and Marketing Preferences: If you sign up for our newsletter or subscribe to updates, we collect your name and email address, and record your preferences (e.g. what content you’re interested in).

Website Usage Data: When you visit our website, we may automatically collect information about your device and browsing activity via cookies or similar technologies. This can include your IP address, browser type, operating system, referring website, pages you viewed, links clicked, and the dates/times of interactions. This data is generally collected in aggregate and isn’t used to identify you personally, but it may be considered personal information when combined with other identifiers. (See Cookies and Tracking Technologies below for more details.)

We will generally only collect your personal information directly from you. You provide this information to us voluntarily, for instance by filling out online forms, signing up on our website, corresponding with us, or speaking with us during coaching sessions. In some cases, we may receive information about you from third parties – for example, if someone refers you to us, or if we integrate a third-party platform that gathers data on our behalf (such as an online course platform or scheduling tool). If we receive information about you from a third party and it’s not information we solicited, we will handle it in accordance with our obligations under the Privacy Act (for example, we may delete it if it wasn’t needed, or inform you that we hold it). We do not typically collect personal information from public sources, social media, or data brokers; and we do not trade in personal information.

You are not required to provide any personal information that we request; however, as noted above, if you do not do so, we may not be able to provide you with our services or respond to your inquiries.

How We Collect Personal Information

We collect personal information through several channels, including:

Online Forms and Requests: When you fill out forms on our website (such as contact forms, coaching inquiry forms, newsletter sign-up forms, or course enrolment forms), we collect the personal information you submit. This can include your contact details, any questions or messages you send us, and any other details the form asks for. For example, when joining our mailing list, you will provide your name and email address. When enrolling in a course or program, you may provide additional details related to that course.

Coaching Sessions and Consultations: In the course of providing life coaching, executive coaching, or mentoring services, we will collect personal information directly from our conversations and interactions with you. This includes information you share during coaching sessions (whether in person, over the phone, or via video conference).

Use of Zoom and Note-Taking Tools: If coaching is conducted via online video conferencing (e.g. Zoom), we will collect your contact details needed to invite you to the session (such as your name and email for the Zoom meeting invite). With your consent, sessions may be recorded or transcribed using AI note-taking applications to help capture key insights and action points. These recordings or transcripts are treated as confidential and are used solely for your coaching purposes and our internal records. If you prefer not to be recorded or transcribed, you may decline, and we will simply take manual notes. (Please note that if we do use Zoom or transcription services, those third-party tools may also collect and process your information – see Disclosure to Third Parties below.)

Emails, Calls and Other Communications: When you correspond with us via email, phone, social media direct messages, or other channels, we may collect the information you provide during those communications. For example, if you email us a question or call to discuss our services, we will keep a record of that correspondence and any personal details you share (like your name and the content of your inquiry).

Purchases and Transactions: If you purchase a coaching package, book an event, or buy a digital product from us, you will typically do so via our website or a linked payment portal. During that process, you will provide personal information (such as name, contact, and payment info) to complete the transaction. We, or our payment processor, collect that information to process your order. For instance, if you pay by credit card, your payment details will be handled by a secure third-party payment gateway (e.g. Stripe, PayPal or similar) which will forward us the necessary confirmation details (but not your full card number).

Automated Means (Cookies & Analytics): When you use our website, we use cookies and analytics tools (such as Google Analytics) to automatically collect certain information about your visit. This can include technical information (IP address, device type, etc.) and information about how you navigate our site (pages viewed, time spent, actions taken). This data may be collected by or shared with third-party analytics and advertising providers. It helps us understand user engagement and improve our website and services. (See Cookies and Tracking Technologies for more details on what we collect and how to control it.)

In all cases, we strive to only collect personal information by lawful and fair means. We will notify you (usually at the time of collection, such as via a form notice or verbally during a session) why we are collecting particular information and how we plan to use or disclose it, especially if the reason might not be obvious.

How We Use Personal Information

We collect personal information primarily to provide you with our coaching, mentoring, and educational services, and to manage our business operations. The main purposes for which we use your personal information include:

Providing Services to You: We use your personal information to deliver the coaching and related services you have requested. For example, we use your contact details to communicate with you about session schedules or send you materials; we use information shared in coaching sessions to guide our advice and tailor our coaching to you; and if you enrol in an online course or program, we use your details to grant you access and track your progress. We may also use your information to provide customer support and respond to inquiries.

Administration and Internal Record-Keeping: We will use your information for administrative purposes, such as maintaining client records, invoicing and payment processing, course enrolment management, and keeping notes on your coaching journey. This helps ensure continuity and high quality in our services (for instance, referencing past session notes to follow up on your progress).

Communication and Updates: We use your contact information to send service-related communications. This includes confirmations and reminders for appointments or courses, notices about changes to our services or policies, and information you need for participation in our programs (e.g. sending Zoom links or course updates). These communications are generally part of our service to you and are not promotional in nature.

Marketing and Newsletters: With your consent (or as otherwise permitted by law), we may use your contact details to send you newsletters, educational content, promotions or offers that we believe could be of interest to you. For example, if you subscribe to our mailing list, we will send periodic emails about new courses, free webinars, coaching tips, or special deals. If you are an existing client, we might inform you about related services or products that could benefit you (e.g. a new program relevant to your goals). You can opt out of marketing communications at any time (see “Direct Marketing and Your Choices” below). We will not spam you, and every marketing email will include an easy way to unsubscribe. We do not sell or rent your personal information to any third-party for their own marketing.

Improving Our Services and Website: We may use personal information (particularly aggregated data and feedback) to understand how our services are used and how we can improve them. For instance, analysing website traffic and user behaviour helps us refine our online content and user experience. Feedback you provide might be used to improve our coaching materials or develop new offerings. Where possible, we use de-identified information for analytics and improvement purposes.

Legal Compliance and Protection: In certain circumstances, we may need to use your personal information to comply with legal obligations or to protect our rights, safety, or property. For example, we might use and disclose relevant information to enforce our terms and conditions, to collect overdue fees, to handle a dispute or complaint, or as required to cooperate with lawful investigations or court orders.

We will not use your personal information for purposes other than those for which it was collected, unless you consent or the use is otherwise permitted by law. If we ever need to use your information for a new purpose that isn’t related to the original purpose, we will seek your consent first.

Cookies and Tracking Technologies

Cookies are small data files stored on your browser when you visit our website. We use cookies and similar tracking technologies to enhance your experience on our site and to collect information about how our website is used. The types of cookies we may use include:

Necessary Cookies: These are essential for the operation of our site (for example, to remember your session when you log in to a course, or to enable functionality like shopping cart features for digital products). Without these, certain services may not be available.

Analytics Cookies: We use tools like Google Analytics to collect information about how visitors use our site. These cookies gather data such as which pages are visited, how long users stay, how they navigate the site, and any errors encountered. We use this information in aggregate form to analyse website traffic and usage patterns, which helps us improve our content and services. The analytics data does not directly identify you to us (we do not see individual users’ browsing identities), and we do not combine it with other personal information we hold about you.

Advertising and Social Media Cookies: Our website may integrate with third-party services that set cookies for advertising, marketing or social media features. For example, we may use Google Ads (AdWords) or Facebook Pixel cookies to help deliver relevant advertisements to you on third-party platforms and to measure the effectiveness of our ads. These cookies can track your browser across sites. The information collected may include your visits to our site and others, and the advertisements you interact with. We use such cookies to serve relevant ads to website visitors through third-party networks (e.g. you might see an ad for our services on other websites after visiting ours). Any advertising cookies we use will typically not identify you by name; they recognize your browser or device via a unique ID. We do not obtain personal details like your email or name from advertising cookies.

Your choices: When you first visit our website, you may be presented with a notice about cookie use. By continuing to use our site, you are deemed to consent to our use of cookies as described in this Policy. You can manage or disable cookies at any time via your browser settings. Most browsers allow you to refuse new cookies, delete existing ones, or notify you when new cookies are set. Please note that if you disable or reject certain cookies, some features of our website may not function properly (for example, login or interactive features could be affected).

We also honour standard opt-out mechanisms for interest-based advertising. For instance, you can use tools like the Google Ads Settings or opt-out websites (such as the Network Advertising Initiative or Digital Advertising Alliance platforms) to control personalized ads. Keep in mind that even if you opt out of targeted advertising, you may still see generic ads.

For more information on how we use cookies or how to adjust your preferences, you can contact us using the details below. Our Cookies usage is intended to be compliant with applicable laws, and we will update our practices if those laws change or if additional consent is required in certain jurisdictions.

Disclosure of Personal Information to Third Parties

We respect the privacy of your personal information and will share it with third parties only in accordance with this Policy and the Australian Privacy Principles. We do not sell your personal data to third parties. However, we do work with a number of trusted service providers and partners in order to run our business and deliver services to you, and this sometimes requires sharing your information. The key instances where your personal information may be disclosed to third parties are:

Service Providers (Processors): We employ other companies and individuals to perform functions on our behalf. This includes IT and cloud service providers (for data storage, CRM, and email services), video conferencing and communication platforms (such as Zoom, for conducting coaching sessions), AI transcription or note-taking services (used, with your consent, to transcribe coaching sessions or meetings), payment processors (for secure handling of credit card transactions and billing), learning management system or course platforms (to deliver online course content to you), and email marketing platforms (to send out newsletters or bulk communications). These service providers are given access only to the personal information necessary for them to perform their functions, and they are contractually obligated to handle your data securely and only for our stated purposes. For example, if we use an email newsletter service, it will handle your name and email to send our emails, but cannot use your information for its own marketing. Similarly, our payment processor will receive your payment details to process transactions, but we require that it keeps your details secure and confidential.

Business Partners and Affiliates: In some cases, we may partner with other coaches, consultants or co-facilitators to deliver a program or service. If you enrol in a program co-hosted by us and a partner, we might need to share participant information with that partner (e.g. a guest trainer) so they can assist in service delivery. We will inform you at the time of collection if such sharing will occur and obtain your consent as necessary.

Analytics and Advertising Partners: As noted in the Cookies section, third-party analytics providers (like Google Analytics) and advertising networks may receive some information about your online activities through integrated tracking technologies on our site. This allows them to provide us with usage insights and advertising services. These third parties generally process data under their own privacy policies. We do not provide your identifying information (like your name or email) to our analytics or ad partners; however, if you are logged into those platforms (Google, Facebook, etc.), they might associate the data from our site with your user account on their platform. Please refer to those third parties’ privacy policies for details on how they handle the information (for example, Google’s Privacy Policy for Google Analytics and Google Ads).

Legal Requirements and Protection: We may disclose your personal information if required to do so by law or valid legal process (such as a subpoena, warrant, or court order), or if we have a good faith belief that such disclosure is necessary to comply with legal obligations. Additionally, we may disclose information where necessary to investigate or assist in the investigation of suspected illegal activity, fraud, or security breaches. We may also disclose personal information to enforce our agreements or policies, to collect debts owed, or to protect the rights, property or safety of Travis Corich Coaching, our customers, or others. This might include providing information to law enforcement or government agencies (with proper authority) or to professional advisors (like our lawyers or insurers) in order to obtain advice or manage legal claims.

Business Transfers: If in the future our business undergoes a reorganization, merger, acquisition by another entity, or sale of some or all of our assets, your personal information may be among the assets transferred to the buyer or new entity. We would only do this insofar as it is permitted by law, and we would ensure that any recipient of your information commits to privacy protections substantially the same as those in this Policy. You will be notified via a prominent notice on our website or by email of any such change of ownership or control of your personal information, and we will provide an opportunity for you to opt-out of the transfer if required by applicable law.

With Your Consent: In all other cases not covered above, if we wish to share your personal information with a third party, we will do so only with your consent. For example, if you ask us to provide a testimonial or case study and consent to being identified, or if you instruct us to share information with your other advisors (like a therapist or doctor), we will do so at your direction.

We take reasonable steps to ensure that any third parties we disclose your personal information to will handle it in accordance with this Policy and the same privacy obligations that we uphold. Wherever feasible, we do this through contractual agreements (for instance, by including appropriate data protection clauses in our contracts with service providers). If a third party cannot be trusted to protect your information, we will not disclose your data to them unless required by law or with your explicit consent.

International Data Transfers

Given the online and global nature of our services, some of the third parties to whom we disclose personal information are located outside of Australia, or may store data on servers outside Australia. For example:

Cloud Storage & Email: We may use reputable cloud computing providers (such as Google Workspace, Microsoft 365, or similar) which store emails and files on servers in multiple countries (often including the United States or the European Union).

Video Conferencing and Transcription Services: Services like Zoom or AI transcription tools may route data (audio, video, transcripts) through servers outside Australia (commonly the United States or other regions where those companies maintain infrastructure).

Analytics & Marketing: As noted, Google Analytics and advertising partners like Google or Facebook may process information on servers located overseas (e.g., in the United States, Europe, or Asia-Pacific data centres).

Other Service Providers: Any international partners or platforms we use (for instance, an online course platform or payment gateway) might also involve overseas data storage or access.

This means that when we collect your personal information in Australia, it may be transferred to, stored in, or processed in a country outside Australia. Countries where your information may be held could include, but are not limited to, the United States of America, European Union member states, United Kingdom, or other countries where our service providers operate. The data protection and privacy laws of those countries may differ from Australia’s laws. However, before disclosing any personal information overseas, we will take reasonable steps to ensure the overseas recipient will handle the information in a manner consistent with the Australian Privacy Principles (for example, we may contractually require them to comply with certain privacy standards) or we will otherwise ensure that we have your consent to the disclosure if such assurances cannot be obtained.

By providing your personal information to us, you consent to the transfer of that information to recipients outside Australia in the circumstances described above. We will do our best to ensure any overseas service providers deal with your information securely and in accordance with this Privacy Policy. However, please note that if an overseas recipient mishandles your information, we may not be accountable under the Privacy Act for that recipient’s actions (if they are not subject to the Privacy Act or a similar law). Despite this, we value your privacy and will strive to work only with reputable international partners with robust privacy and security practices.

If you are located in a jurisdiction outside Australia (for example, in the European Union or United States), by using our services or providing your information, you acknowledge that your data will be transferred to Australia and possibly other jurisdictions as described. We will handle your information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth). If applicable local laws provide additional data rights (for instance, the EU’s GDPR), you can contact us to discuss how we might accommodate those rights on a case-by-case basis.

Security of Your Personal Information

We take the security of your personal information very seriously. We have implemented a range of measures to protect the confidentiality and integrity of the personal information we hold, and to guard against misuse, interference, loss, and unauthorized access, modification or disclosure. These measures include:

Secure Data Storage: Personal information collected by us is stored on secure systems. We use reputable cloud service providers with robust security practices (such as encryption in transit and at rest, firewalls, and access controls). Physical records (if any) are kept in locked facilities. We restrict access to personal data to those personnel and contractors who need it to perform their duties.

Access Controls: We ensure that any staff, contractors or agents who handle personal information are subject to confidentiality obligations and are trained in data protection. Each authorized user has unique login credentials, and we implement permission controls so that individuals only access the data they require.

Encryption and Security Technologies: Our website employs security measures such as SSL/TLS encryption (which you can see as the padlock in your browser address bar) for data transmitted between your browser and our site. For sensitive transactions like payments, we rely on PCI-DSS compliant payment processors that employ strong encryption and security protocols.

Regular Monitoring: We keep our software, website platform, and devices up-to-date with security patches to guard against vulnerabilities. We also monitor our systems for possible threats or anomalies.

Third-Party Due Diligence: When we use third-party services (hosting, Zoom, etc.), we review their security and privacy commitments to ensure they meet acceptable standards. We also utilize data processing agreements where appropriate to bind service providers to protect your information.

Despite our best efforts, it’s important to note that no method of transmission over the internet or method of electronic storage is completely secure. Transmission of information is at your own risk – while we take precautions, we cannot guarantee the security of data transmitted to our website or via email, especially if you are using insecure networks. Once we receive your information, we will take all reasonable steps to secure it on our systems and to prevent unauthorized disclosure. However, except to the extent liability cannot be excluded by law, we cannot absolutely guarantee that personal information we collect will never be accessed by an unauthorized party or used in a manner inconsistent with this Policy (for example, in the event of a sophisticated cyber-attack). In the unfortunate event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by Australian law.

Retention of Data: We will retain your personal information only for as long as it is needed for the purposes for which we collected it, or as required for our business operations or legal obligations. For example, we may keep your contact and transaction details for as long as you are a client and for a reasonable period thereafter; we may retain session notes or coaching records for a certain period in case you return or for our reference; and we may need to keep records of payments or invoices for several years for tax and accounting compliance. In general, client files are kept for a minimum of 7 years unless a longer retention is required by law. When your personal information is no longer needed, we will take reasonable steps to destroy or permanently de-identify it. However, please note that residual copies may persist in backups or archives for a short period, and we may need to retain certain information to resolve disputes or comply with legal obligations.

Access to and Correction of Personal Information

Your right to access: You have the right to request access to the personal information we hold about you, subject to certain exceptions allowed by law. For example, you may request to know what information we have on file, and to receive a copy of it. If you wish to access your personal data, please contact us using the contact details at the end of this Policy. We will need to verify your identity before fulfilling any access request, to ensure we don’t inadvertently give your information to someone else. We will respond to access requests within a reasonable time. In straightforward cases, we will provide the information for free. In some instances, where the request is complex or requires significant resources (e.g., retrieving archived data), we may charge a small administrative fee to cover the cost of providing you with the information. We will inform you of any fee before proceeding. If we refuse access (for example, because releasing the information may unreasonably affect others’ privacy or because we are legally permitted to refuse under the Privacy Act), we will give you written reasons for the refusal and inform you of any available review mechanisms.

Your right to correction: We take care to ensure that the personal information we hold is accurate, up-to-date, and complete. If you believe that any information we have about you is incorrect, incomplete, or out-of-date, you have the right to request that we correct it. You can contact us at any time to update or correct your details (for example, if you change your contact information or notice an error in what we have recorded). We will take reasonable steps to amend your records promptly. If for some reason we cannot correct your information as requested (e.g., if we disagree that it’s inaccurate), we will provide you with our reason in writing and, if you ask, we will note your objection in our records. There is no charge for requesting a correction.

Access via online accounts: If you have an account on our website or learning platform, you may also be able to directly access and update certain personal information by logging into your account profile.

Direct Marketing and Your Choices

As mentioned above, we may from time to time send you marketing communications to inform you about news, free resources, events, products or services that we think could be of interest. We will only do so in accordance with applicable law. In practice, this means we will typically only send you marketing messages if you have opted in (such as by subscribing to our newsletter or requesting information) or if you are an existing client and the content is related to services we’ve provided to you (and even then, we will always give you a way to opt out). We will not bombard you with emails – our aim is to send valuable content occasionally, not to fill your inbox.

If at any time you do not wish to receive marketing or promotional emails from us, you can easily opt out. The quickest way is to use the “Unsubscribe” link provided in any marketing email. You can also contact us directly (via the contact information below) and request to be removed from our mailing list or to update your communication preferences. There is no cost to unsubscribe. Once you opt out, we will remove you from our marketing distribution list(s) as soon as practicable. Please note you may still receive transactional or service-related communications from us (such as appointment reminders, receipts, or information specifically about your current services) even if you opt out of general marketing, since those are not promotional but part of our dealings with you.

We do not share your personal information with third parties for them to market their own products to you without your express consent. From time to time, we might collaborate on events or offers with partners – in those cases, you will be given clear notice and the choice to participate (for example, signing up for a joint webinar, where both organizations might receive your details). We abide by the Spam Act 2003 (Cth) and strive to ensure all commercial communications are compliant and only sent with appropriate consent.

Third-Party Websites and Content

Our website and communications may contain links to third-party websites or incorporate content from third-party services (for example, embedded videos from YouTube/Vimeo, social media features, or scheduling tools like Calendly). Please be aware that we do not own or control external websites and this Privacy Policy does not apply to the privacy practices of those third parties. Links or embedded content are provided for your convenience or to enhance your experience, but they do not constitute our endorsement of the third-party’s site, content, or services. If you follow a link to an external site or interact with a third-party feature, that third party’s privacy policy will apply to any information you provide or that is collected by them. We encourage you to read the privacy policies of any external sites you visit. We are not responsible for the content or privacy practices of other websites, even if accessed via our site.

Specifically, if we use any embedded tools or widgets (for example, a embedded webinar player, a chat widget, or a payment form hosted by a third party), those providers may collect data (such as your IP address or any information you enter) directly through their interface. We endeavour to choose reputable partners and to minimize data sharing, but please exercise caution and review the third party’s terms when using those features.

Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children without appropriate parental consent. If you are under 18, please obtain permission from a parent or guardian before providing any personal information to us. If we become aware that we have inadvertently collected personal information from a child without consent, we will take steps to delete it as soon as possible. Parents or guardians with concerns can contact us for assistance.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, services, legal obligations, or for other operational reasons. We reserve the right to modify this Policy at any time. If we make material changes, we will post the updated Policy on our website and update the “Effective Date” at the top. In case of significant changes, we may also notify you directly (for example, by email or a notice on our homepage) as a courtesy. We encourage you to review our Privacy Policy from time to time to stay informed about how we are protecting your information. Your continued use of our services or website after any changes to this Policy will be deemed acceptance of those changes (subject to any additional requirements under law).

Privacy Inquiries and Complaints

We take your privacy concerns seriously. If you have any questions about this Privacy Policy or how we handle your personal information, or if you wish to make a complaint about a potential breach of your privacy, please contact us using the details below.

Contact Details for Privacy Matters:

Email: [email protected]

When you contact us with a complaint, please provide as much detail as possible about your concern (e.g., the nature of the issue, relevant dates, what you believe has gone wrong, and any supporting information). This will help us address the matter quickly. We will review your complaint and respond within a reasonable time frame. Generally, you can expect an acknowledgment of your complaint within a few days, and a substantive response after we have investigated (usually within 30 days). If the matter is complex or requires more time, we will let you know.

If you make a complaint, we will do our best to resolve it directly with you. We may ask you for further details or to discuss the issue to ensure we fully understand and appropriately address your concerns. In the event that you are not satisfied with our response or the outcome, you have the right to escalate the complaint to the relevant supervisory authority.

In Australia, the supervisory authority for privacy complaints is the Office of the Australian Information Commissioner (OAIC). The OAIC can investigate privacy complaints and has the power to enforce privacy laws. If you are not satisfied with our handling of your complaint, you can contact the OAIC to lodge a complaint. The OAIC’s contact details are: Website: www.oaic.gov.au, Telephone: 1300 363 992. (If you are outside Australia, there may be a local data protection authority you can contact, such as the Privacy Commissioner in New Zealand, or supervisory authorities in the EU, but the OAIC is the primary body for our Australian-based business.)

We kindly ask that you attempt to resolve any concerns with us first, but you are entitled to seek help from the OAIC at any time.

Contact Us

If you have any questions, requests, or comments regarding this Privacy Policy or any aspect of your privacy in connection with our services, please do not hesitate to contact us:

Travis Corich Coaching
Email: [email protected]

This Privacy Policy is provided in clear English. If you require an alternative format or have difficulty understanding any part of it, please let us know and we will do our best to assist.

Thank you for trusting Travis Corich Coaching with your personal information. We value your privacy and are committed to protecting it in accordance with the law and best practices.